Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis by Joe Zhu 0000-00-00 00:00:00

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by Joe Zhu
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Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis by Joe Zhu
Author
Joe Zhu
Publisher
Springer
Date of release
Pages
328
ISBN
9780387332116
Binding
Hardcover
Illustrations
Format
PDF, EPUB, MOBI, TXT, DOC
Rating
5
61
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Book review

Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance ― Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

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